AtlasCare is the GTA and Hamilton regions' finest home comfort
company with a reputation for delivering outstanding quality,
service, and value.
Here are the major reasons why more than 10,000
homeowners per year trust AtlasCare for their home comfort
needs:
1) A Family-Owned Company That Really Cares
AtlasCare has been serving GTA and Hamilton
homeowners for almost 80 years. We're a family-owned company
managed by professionals who care deeply about ensuring you get the
very best in home comfort equipment and service. We will work hard
each and every day to earn your trust and loyalty.
2) The Only ISO Certified Residential HVAC
Contractor in Canada
AtlasCare is the only ISO 9001-2000 certified
residential heating and air conditioning contractor in Canada. This
is your assurance that we have the people, the quality standards,
the processes, the training programs, and the documentation
standards needed to install your equipment properly and safely.
3) Canada's Only "Satisfaction or Your Money Back"
Guarantee
AtlasCare is the only residential heating and air
conditioning contractor in Canada to offer an unconditional
"satisfaction or your money back" equipment guarantee. If you are
not completely satisfied with your equipment's performance during
the first year of ownership, we'll remove the equipment and refund
your investment. No questions asked.
4) The Fastest Emergency Service in the GTA,
Delivered When Promised
AtlasCare values our homeowners' time and busy schedules. We
treat our homeowners like family and have built an internal culture
that values courtesy and respect. Book an appointment with us, and
we'll arrive within a 2-hour window of our scheduled appointment
time. We offer our customers an industry-leading 4-hour "no-heat"
emergency response, 24 hours/day, 365 days a year. Our service
trucks carry more than $6,000 worth of parts and a state-of-the-art
GPS system with a live link to our 24/7 dispatch. If we don't have
the equipment in stock, we'll find it fast. Our suppliers carry
over $3 million in parts and supplies and are open 365 days a
year.
5) Honest Answers, Expert Advice, Outstanding Customer
Service
We're known far and wide for our outstanding customer
service. When you call us, you'll be speaking with
locally-based staff in our Oakville office. We'll treat you with
respect and can be relied upon to provide honest answers and expert
advice. Our service is measured using a 10-point, ISO quality
control survey system to ensure that we deliver the best to you
every day. Roger Grochmal, the CEO of AtlasCare, continually
reviews the survey results as we pursue the perfect customer
service experience.
6) Fully Licensed, Factory Trained Technicians
All of our lead installation and service technicians
are government licensed gas, refrigeration, and air conditioning
technicians. AtlasCare is licensed under the B149 Ontario Gas Code,
which is governed by the Technical Standards Safety Authority
(TSSA). We are also approved by the Electrical Safety Authority and
all local municipalities. Our technicians are factory trained and
continuously enhance their skills at our Oakville Training Centre,
one of the only facilities of its kind in the country. Every one of
our technicians works directly for AtlasCare. We do not
sub-contract installation or service work to third parties.
7) Professionally Prepared Estimates That Match Your
Needs
All of our proposals for new equipment are backed by
a professionally-prepared Heat Loss/Heat Gain calculation. We will
gladly provide you with a copy of this important document, if
requested, at the time of your AtlasCare installation. We also will
prepare a detailed assessment of your gas appliance needs,
including taking measurements, documenting specifications, and
taking photographs. This is your assurance that the appliance we
recommend is the perfect match for your exact situation - a high
quality system that will perform for many years with the lowest
possible energy costs.
8) Perfect Installations for Peak Performance
Our installation technicians follow a proprietary
17-point process to ensure your furnace or air conditioning
equipment is installed perfectly and according to the
manufacturer's specifications and protocols. Once our technicians
have finished the installation, they'll take the time to show you
how to safely operate your system for peak performance.
9) The Only Contractor Offering "Red Carpet" Service
in the GTA
AtlasCare is the only contractor in the GTA and
Hamilton regions to offer "Red Carpet" Service. Our technicians
will treat your home as if it was their mother's home and will
literally "roll out the red carpet" to protect your floors from
damage. Additionally, our technicians wear protective foot
coverings and have been trained to clean up after themselves,
leaving your home cleaner than when they arrived.
10) Custom Manufactured Duct Work
At AtlasCare, we only install the equipment that will
enhance the comfort of your home - not just what we have in stock.
This means that the products recommended for your home are specific
to your needs. To ensure appropriate airflow and maximum
efficiency, we custom fabricate all sheet metal, including the
plenum used in your installation. This is your assurance that you
have a complete, custom solution from start to finish.
11) We'll Treat You Like You're a Member of Our
Family
At AtlasCare, the majority of our service technicians
have been with AtlasCare for more than five years. We make it a
priority to assign the same technician to perform the work on your
appliances. This technician knows you, your family, and your
equipment. It's our commitment to build a long-lasting, trust-based
relationship between you and AtlasCare.
12) Industry-Leading Insurance Coverage and
Practices
At AtlasCare, the safety of our AtlasCare family is a
top priority. This includes our employees, your home, and your
family. We are extensively covered by a comprehensive
$5,000,000 commercial insurance policy. Our technicians are
fully insured, giving you and your family peace of mind. We
also conduct background checks on all of our staff members to
ensure our technicians can be completely trusted in your home.
13) A Proud Community Supporter
We care about our community and believe passionately
in giving back. For the past 25 years, our owners and staff have
donated hundreds of thousands of dollars and thousands of hours to
local charities throughout the GTA and Hamilton regions. A proud
supporter of higher education, AtlasCare offers apprenticeships to
students at George Brown and Mohawk Colleges and internships at the
University of Guelph.
14) State-of-the-Art Indoor Air Quality
Equipment
AtlasCare is far more than a traditional heating and
air conditioning contractor. Your home's air quality and your
family's comfort are our number one priority. As a founding member
and continuing support of the Healthy Indoor Partnership (HIP), we
know exactly what it takes to create a healthy home environment,
especially for families with unique air quality sensitivities and
challenges.
15) Without a Doubt, the Best Value and Best Choice
in Home Comfort for Your Family
AtlasCare is the GTA and Hamilton regions' finest
home comfort company with a reputation for delivering
outstanding quality, service, and value.
